Introduction
NorthStar Play Canada respects the importance of privacy. This Privacy Policy explains how information may be collected, used, disclosed and protected when you visit NorthStarPlayCanada.com, contact us, ask about a physical venue, or interact with NorthStar Club information. The website is intended to support visits to physical gaming and entertainment venues in Canada. It does not provide online gambling, online betting, deposits, withdrawals or real-money gameplay.
Privacy obligations can depend on the province or territory, the nature of the information and the organization responsible for handling it. This policy is intended to describe our general practices in clear language. If a venue provides a separate notice for a specific program, promotion or in-person activity, that notice may provide additional information for that activity.
Scope
This policy applies to personal information handled through this website and to information submitted through website forms, email or telephone channels listed here. It also applies to preferences stored locally in your browser for age-gate confirmation and cookie choices. It does not automatically govern independent websites, third-party services or organizations that may be linked from this site.
In-person venue interactions may involve separate operational records, age verification processes, regulatory requirements or membership terms. Where a location or program is subject to additional rules, those rules may supplement this policy. We encourage visitors to read any notice presented at the relevant point of collection.
Information We Collect
We may collect information that identifies you directly, information that can reasonably be linked to you, and technical information about how a browser accesses the site. The specific categories depend on what you choose to do. A visitor who only reads venue information will generally provide less information than someone who submits a contact enquiry or asks to receive membership-related updates.
We aim to collect information that is reasonably necessary for the purposes described at the time of collection. We do not use this website to collect payment credentials for online gambling because online gambling is not offered here.
Information You Provide
When you send an enquiry, you may provide your name, email address, telephone number, preferred venue and message. If you contact us by email or telephone, we may receive the information contained in that communication and any information reasonably required to respond. If a NorthStar Club process is offered at a participating physical venue, separate membership information may be requested there under applicable terms.
Please avoid including unnecessary sensitive information in free-text fields. Contact forms are intended for ordinary venue, membership and service enquiries. If a matter requires identity verification or handling of sensitive records, the appropriate venue or team may provide a more suitable channel.
Automatically Collected Information
When you use the site, servers and supporting services may receive technical data such as IP address, browser type, device type, operating system, referring page, pages visited, approximate time of access, and diagnostic information. Some of this data is necessary to deliver pages securely and reliably. Optional analytics data is used only according to the cookie choices available on this site.
Technical data may be aggregated or de-identified for reporting where appropriate. We use it to maintain site performance, investigate errors, understand broad usage patterns and protect the site against misuse.
Cookies and Similar Technologies
The site uses browser storage and may use cookies or similar technologies for essential functions and, where you choose, functional, analytics or marketing purposes. Essential storage supports features such as remembering age-gate confirmation and retaining your cookie preference. Optional categories can be accepted, rejected or adjusted through the cookie settings control.
Our Cookie Policy describes these categories in more detail. You can also use browser controls to delete or block stored data. Blocking essential storage may cause the age gate or preference controls to appear again or may limit certain site features.
How We Use Information
We may use information to respond to enquiries, provide requested venue information, administer site features, maintain security, improve usability, measure site performance where permitted, manage preferences, and communicate about a service or program you have asked about. We may also use records to meet legal, regulatory, accounting, security or dispute-resolution requirements where applicable.
We do not represent online gambling as a purpose of this website and do not use the contact form to create an online gaming account. Any physical venue activity remains subject to local age, access and regulatory rules.
Analytics
If analytics cookies are enabled, analytics tools may help us understand which pages are visited, how users move through the site, and whether technical issues affect the experience. We aim to use analytics in an aggregated way that supports design, content and performance decisions rather than unnecessary profiling.
You may reject analytics cookies through the cookie panel or settings modal. If analytics technologies are not enabled, essential server logs may still be generated for security, availability and troubleshooting.
Marketing Preferences
Where marketing features are offered, we seek to respect the preferences and consent choices required by applicable law. Marketing cookies are optional on this site. Selecting the marketing category does not itself enrol you in NorthStar Club or subscribe you to communications; separate registration or consent may be required for any program that sends messages.
If you receive a communication that offers an unsubscribe mechanism, you may use it to change your communication preference. Service or transactional communications that are necessary to respond to an active request may be handled separately.
Service Providers
We may use service providers for hosting, site security, email delivery, analytics, form processing, technical support or other operational functions. Service providers are expected to handle information for authorized purposes and to use safeguards appropriate to the service they provide. Some providers may process information outside the province in which you live.
When information is processed in another jurisdiction, it may be subject to lawful access requirements in that jurisdiction. We consider the nature of the service, the information involved and contractual or technical protections when selecting providers.
Information Sharing
We may share information within the organization as needed to respond to you, coordinate with a relevant venue or operate the website. We may also disclose information to service providers, professional advisers or authorities where permitted or required by law. We do not describe personal information as being sold to advertisers through this website.
If the organization undergoes a restructuring, financing, sale or transfer, information may be handled as part of that process subject to applicable legal requirements and reasonable safeguards.
Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, for related operational needs, and for legal or regulatory retention requirements. Retention periods can differ depending on whether a record is a short-lived website enquiry, a security log, a membership record or a document required for compliance.
When information is no longer required, we may delete, destroy or de-identify it using methods appropriate to the format and sensitivity of the record. Local browser preferences remain on your device until they expire or you clear them.
Security
We use administrative, technical and physical safeguards intended to protect personal information against loss, unauthorized access, misuse, alteration or disclosure. No website, network or storage system can be guaranteed to be completely secure, so we also encourage visitors to use reasonable device and account security practices.
If a security issue affects personal information, we assess the incident and take steps that may include containment, investigation, remediation and notifications where required by applicable law.
Your Privacy Rights
Depending on your location and the law that applies, you may have rights to request access to personal information, ask for corrections, withdraw certain consent, or raise concerns about how information has been handled. Some rights are subject to exceptions, identity verification and record-retention obligations.
To make a privacy request, contact [email protected] and describe the request clearly. We may ask for enough information to verify your identity and locate the relevant records without collecting unnecessary additional information.
Canadian Privacy Considerations
Private-sector privacy requirements in Canada can arise under federal or provincial law depending on the activity and jurisdiction. For example, federal privacy rules and substantially similar provincial legislation may apply in different circumstances. Health, employment or public-sector information can also be governed by separate regimes.
NorthStar Play Canada intends to apply reasonable privacy practices while recognizing that specific legal obligations may vary. This policy is not intended to replace rights or protections provided by applicable law.
Minors
This website concerns physical gaming venues and is intended for people who meet the legal gambling age applicable in the relevant province or territory. Legal age requirements are not identical across Canada. The age gate is informational and does not replace age verification that may be required at a venue.
We do not intentionally design this site to solicit personal information from people who are below the applicable legal age for the content. If information is submitted in error, contact us so the situation can be reviewed.
Third-Party Links
The site may link to mapping, government, regulatory, support or other external resources. Those organizations control their own websites and privacy practices. A link does not mean that NorthStar Play Canada controls how the external service collects or uses information.
Before providing personal information to another organization, review its privacy notice and security practices. External websites may use their own cookies, analytics or account systems.
Policy Updates
We may update this Privacy Policy to reflect changes in website features, operational practices, service providers or legal requirements. When changes are made, the revised version will be posted on this page with updated content. Material changes may also be highlighted through an appropriate notice where required.
Continued use of the website after an update does not remove any consent right that applies under law. We encourage periodic review of this policy, particularly before submitting a new enquiry or joining a program.
Contact
For privacy questions, access or correction requests, or concerns about information handled through this website, contact NorthStar Play Canada at [email protected] or +1 604 555 0136 during listed office hours. Include enough detail for us to understand the issue, but do not send highly sensitive information by ordinary email unless requested through a secure process.
General venue questions can also be submitted through the website contact form.